FAQ

General Information

  • When will [item] be back in stock?

For updates on item restocks, subscribe to my newsletter or follow me on Twitter/Instagram!

  • Can I make any modifications to my order?

No changes can be made to an order 24 hours after the order has already been placed unless a shipping address needs to be changed. However, if you would like to make an order modification request before the 24 hour window, the request will be accepted.

  • Can I change my shipping address?

Please use the Contact page and email prismonostudio@gmail.com if a shipping address needs to be changed before it has already been shipped. We are not responsible for any orders after they have been shipped out.

  • Why is the cost of international shipping so expensive?

International orders are shipped through USPS First Class + Tracking and charge according to the calculated price of shipping internationally (price varies depending on country). 

  • Has my order been shipped out?

You will receive an email with tracking information when your order has been shipped out. Please check the "Shipping Information" section of this page for more information on shipment times and check the Announcements page for any news/updates on potential delays.

  • My order is incorrect/I received the wrong item!

Please use the Contact page and email prismonostudio@gmail.com and we'll work with you to resolve the issue. If possible, please provide photos of the item(s) you received, order number, what item(s) are missing, and any other applicable information and we'll be happy to help! 

  • My package was marked as delivered but I still haven't received it yet.

Please thoroughly inspect areas where any mail/packages may have been delivered, check with your neighbors and/or someone who lives with you, and check with your local post office to let them know you may be missing a package. Unfortunately, any lost and unaccounted for parcels are out of our hands as it is the responsibility of the postal service to ensure your goods are delivered.

Shipping Information

  • Orders are shipped out in batches throughout each week depending on the volume of orders placed or with each new preorder cycle. Batches are shipped out in order at a first come, first serve basis for all preorder and in-stock purchases.  

  • All shipments include a tracking number which you will receive once your order is shipped out.

  • Delivery times vary from 1-3 weeks for domestic orders and 2-4 weeks for international.

  • Preorders are to be shipped out anywhere from 1-2 months after preorders close due to manufacturing times. If there are any delays, I will be sure to post any updates on social media and the Announcements page.
  • We are not responsible for any damaged or missing parcels as it is the responsibility of the postal service to ensure your goods are delivered.

Refunds, Exchanges, & Order Cancellation

  • No returns, refunds, exchanges, or cancellation requests will be accepted unless the wrong item was sent.

Contact

  • Questions/concerns? Feel free to contact me below!: