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All in stock product orders will be shipped before Christmas in an effort to ensure that they arrive before the holidays. Please note that there is no guarantee that your package will arrive in time for the holidays due to possible shipping delays, so the earlier your goods are ordered, the better! Products with the "-PREORDER-" title will not be shipped until after Christmas, so please order preorder goods and in stock goods in separate orders if you would like your in stock goods shipped before Christmas!

Orders are shipped out in batches throughout each week depending on the volume of orders placed or with each new preorder cycle. Batches are shipped out in order at a first come, first serve basis for all preorder and in-stock purchases.  

All shipments include a tracking number which you will receive once your order is shipped out. Orders that are shipped using the "Free Shipping" option at checkout do not include a tracking number and will be shipped via stamped letter mail.

Delivery times vary from 1-3 weeks for domestic orders and 2-4 weeks for international. These estimates do not include the time it takes for Prismono to receive preorder products from manufacturers or for Prismono to package and send orders to the post office.

Preorders are to be shipped out anywhere from 2-4 months after preorders close due to manufacturing times. If there are any delays, we will be sure to post any updates on social media and the Announcements page. Due to the COVID-19 pandemic, delays are much more likely to take place, so your patience and understanding is greatly appreciated at this time!

Prismono is NOT responsible for any damaged or missing parcels as it is the responsibility of the postal service to ensure your goods are delivered safely.

Any customs fees/duties are the responsibility of the buyer to pay. Customs/duties are NOT included in the cost of shipping when placing your order. 

No returns, refunds, exchanges, or cancellation requests will be accepted unless the wrong item was sent.

Refunds will not be provided for any lost or damaged packages as it is out of our hands once it reaches the post office.

By ordering from this website, you agree to all of the terms and details above. Filing claims on lost or damaged goods as a result of the post office will result in a permanent ban from shopping from this Prismono website as it goes against the Prismono shop policy.